For Friends - Good Friends Are Like Stars Keychain

We are improving our delivery process to make your packages even safer, so there may be a 2-3 day delay in processing your orders.

• How do I change or cancel my order? 

• How can I track my order?

If this is the first time tracking your order and you see a tracking number that says "Pending", please wait a little while and refresh it.

• I placed an order, but never recived a confirmation email.

If you do not receive an email from 37°Bracelet within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, please contact our Customer Care team via the support@37bracelet.com

• When can I begin tracking my order?

Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

• My tracking has not updated for a while, what is wrong?

If your order takes longer than 1-3 weeks, it usually it means that the package(s) was randomly selected by the customs office to be inspected. This means they will have to open the package, inspect it, seal it back up and send back on its way to you.

Please be patient for a little longer and understand that we are doing our very best to rush your orders for you. 

Please also understand that if the package is in customs, we cannot call to rush them since the customs office is a government entity and it is there to protect your country. We are not in any way affiliated with any shipping companies, thus please direct all questions concerning your package delivery, change of address, mail forwarding, to your local postal office.

• What if my order lost in transit?

Rest assure, all our orders are protected by our Order Insurance. If your order does not arrive to you or gets lost in transit, we can certainly issue a full refund for your purchase, resend the item to you, or issue you a store credit.

• Why was my order cancelled?

There are several reasons why your order may have been cancelled:

1. The item(s) sold out.

2. There is a delay in replenishment for your item(s).

3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

RETURN & REFUND

• How do I recive my full refund?