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If you do not receive an email from 37°Bracelet within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, please contact our Customer Care team via the support@37bracelet.com

We will offer a full refund for all returnable item, excluding shipping fee. Coupon codes will not be refunded as monetary value.

Note:According to our returns policy, we do not accept returns. Since custom products are tailored specifically to each individual, we cannot accommodate such requests. However, should any quality issues arise, we will gladly provide a replacement to the customer's specifications after confirmation by our customer service.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.

Note: Item ID is needed, so that our agent can process your return request and offer the nearest return address to you.

We accept return for refund or exchange within 30 days after delivery. Please make sure items are in good condition and original packing. 

Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund. Please contact our Customer Service for further help.

Note:If you are unsatisfied with our custom product upon receipt, or if there are any issues with the product, please contact our customer service email at support@37jewelry.com. After verification, we will be happy to resend a replacement item. Please note that for cases where the birthstone color is incorrect, please refer to the color on our website. If there are any errors, please provide a photo for clarification so that we can make prompt corrections. Additionally, for natural gemstone rings, we use genuine stones formed by nature, so there may be slight variations in color compared to the stones shown on the website. We appreciate your understanding.