Custom Item Returns & Exchanges
- Customized products are generally not eligible for return or exchange since they are made according to specific customer requirements and personalized needs. We maintain close communication with customers throughout the production process to ensure that the product meets their expectations.
- However, if there are manufacturing defects, damages during shipping, or deviations from customer specifications with customized products, we will take responsibility and provide return and exchange services.
- Customers are required to inspect the product's integrity and accuracy within 48 hours of receiving it and promptly contact our customer service team if any issues arise.
Detailed Explanation of the Return and Exchange Policy:
Manufacturing Defects: If customers receive a customized product with manufacturing defects, they can contact our customer service team within 7 days of receiving the product and provide relevant photos or videos as evidence. We will assess the situation and provide a return or free repair services upon verification. If the repair process takes longer, we will communicate with the customer and provide a reasonable solution.
Shipping Damages: If a customized product is damaged during transportation, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will work with the shipping company to resolve the issue and offer return, free repair, or re-customization services.
Deviation from Customer Specifications: If a customized product significantly deviates from the specifications provided by the customer during the order placement, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will investigate the matter and provide a return, free repair, or re-customization services upon verification.
Important Notes on the Return and Exchange Policy:
- To protect the interests of both customers and ourselves, customers need to provide relevant order information, receipts, and evidence when applying for a return or exchange.
- The product must be returned in its original packaging and with intact labels. Proper packaging is necessary to prevent damage during return shipping.
- Returns that are not due to manufacturing defects or shipping damages will be subject to a deduction of the original shipping cost, and the customer will be responsible for the return shipping cost.
Please note that the above return and exchange policy is for reference purposes only and may require appropriate adjustments based on actual circumstances. We will always strive to work with customers to ensure their satisfaction.
Regular Item Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for regular items in new condition.
Please include a slip with your Order ID number, full name, and reason for return inside the return package.