We accept return for refund or exchange within 30 days after delivery. Please make sure items are in good condition and original packing.
Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund. Please contact our Customer Service for further help.
Note:If you are unsatisfied with our custom product upon receipt, or if there are any issues with the product, please contact our customer service email at firstname.lastname@example.org. After verification, we will be happy to resend a replacement item. Please note that for cases where the birthstone color is incorrect, please refer to the color on our website. If there are any errors, please provide a photo for clarification so that we can make prompt corrections. Additionally, for natural gemstone rings, we use genuine stones formed by nature, so there may be slight variations in color compared to the stones shown on the website. We appreciate your understanding.